About Us

• Most Important Things
• Selling Policies
• Hokuhokutou, Inc.
• Address
• Other Policies

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Selling Policies

We aim to be the number one online record store in Japan for how carefully we treat our records.

Why do all the employees of Snow Records wear gloves?

In our store, whether we are doing cleaning, entering product information, or grading records, all of our staff wear their own pair of specialized gloves.
We take the utmost care to ensure that the records and their jackets are not dirtied or stained by fingerprints in any way.
We treat all used goods, including items that are no longer being produced and that are one of a kind, as vintage items. Every item, regardless of price, is important, treated equally, and handled with great care when we receive it from a seller.
In order to preserve the value of all our products, all members of our staff wear gloves and handle all items carefully.

Cleanliness

All used items sold in our store undergo a simple cleaning process conducted by our staff.

The cleaning we do is essentially very basic, and for items where there is a risk that cleaning may cause the item's value to drop, we sell the product as-is.
Cleaning methods vary from collector to collector, so we do no more than basic cleaning in order to ensure that all products purchased are in such a condition that they can be easily adapted to any collector's cleaning style.

Cleaning Solution

We use purified water diluted with a very small amount (no more than 1/20th of the total solution) of pure ethanol to clean our products.

Removing Static Electricity

We use specialized equipment in order to eliminate static electricity.

Other Care Products

Besides the above-mentioned cleaning solution, static electricity removal equipment, and other record care products, we also use specialized items such as cloth made for handling records, as well as carry out cleaning and maintenance.

Record Covers & Protective Plastic Bags for Records

When listed on our website for purchase, the protective inner and outer bags for exchangeable records are replaced with new ones. However, as a result of the storage process, creases, wear, or other forms of degradation may appear on inner and outer bags.
Our store sells new bags, so in the case of any issues, please go here to purchase new ones.
In the event that replacing an older bag with a new one would reduce the value of the item, we sell the item with the original bag as-is.

Packaging

In general, we remove our gloves during the packaging process. Because many of our packing materials are made of plastic, we remove our gloves as to prevent anything from slipping and causing an accident. We thank you for your understanding.

When one orders a record that is shipped with the disk left inside the record jacket, movement during shipping can cause damage and tears to the top and bottom of the jacket, as well as damage its spine. This significantly hurts the value of the record, and it is for this reason that for all used products in our store, we remove the disk from the jacket before shipping.

1.The disk is placed inside a round-bottom inner sleeve.

2. The disk and the disk jacket are both placed inside a special plastic outer sleeve.

3. In addition, we also use extra cushioning (bubble wrap).

4. Finally, everything is packaged inside the cardboard box.

See the explanation pictures below for a more concrete understanding.

When ordering a single LP record

As stated above, by using special cardboard boxes with corners that do not degrade, as well boxes that are an extra size larger, we prevent the damage done to products as a result of physical impacts and movement.

By using the above shipping procedures since the company began in 2003, the likelihood of damage to our products as a result of shipping has remained extremely low, so please rest assured when ordering.

However, our plastic protective bags (round-bottom bags and jacket protection bags) are considered disposable items, so they may tear during shipping.

If this occurs, our store can provide new plastic bags, which are sold separately.

Shipping Method

All items purchased from our website are shipped via Japan Post. We provide tracking numbers for shipped packages, as well as fixed-rate damage/loss insurance.

Our Feelings Towards Sales

We do not hire outside employees to clean our products, nor do we ship items through external warehouses. Everything, including cleaning, item storage, accepting orders, and shipping products, is done by the employees of Snow Records.

Since our founding, we have never simply sold items, but have done our best to preserve the condition of the items we receive from our sellers. By carefully cleaning, maintaining, and storing goods as to prevent any loss in their value, Snow Records' objective is to provide the safe delivery of goods from one collector to the next.

While our store is still small, and while we may not be perfect in many ways, we hope to be able to continue to provide you with our services over time.

We would be happy to see you use Snow Records for all of your shopping needs.

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About Hokuhokutou, Inc.

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Address

 

We are located at:
5-6-3-805, Nishi-Nakajima
Yodogawa, Osaka
ZIP: 532-0011
Japan
fax +81 6 6308 0788
Hokuhokutou, Inc.(Snow Records Japan)

Open:Monday - Friday AM10:00-PM16:00
Close:Saturday, Sunday, Japanese National Holidays

wide map

Thanks for your interest in Snow Records Japan(Hokuhokutou, Inc.). In business since 2003, our mission is to provide the best quality & quantity Japanese pressing Vinyl Records, CD and Laserdisc.

Snow Records Japan is a mail order shop and cannot purchase at office. However, you can order by website and pick up at office directly to save on shipping. Please let us know if you come to office for picking the records up . If you come to Japan, we can ship to your hotel.

 

To Japanese customers

特定商取引法に基づく表記

※当サイトは国内のお客様からのご注文は承っておりません。日本語サイトよりお買い求め下さい

販売業者	合資会社ほくほくとう
運営統括責任者名	安藤智彦
郵便番号	532-0011
住所	大阪市淀川区西中島5丁目6番3-805号
商品代金以外の料金の説明	・送料：別途記載の通り ・消費税：8％（内税） ・梱包料：不要
申込有効期限	・ご注文を頂いた後、当店から在庫確認後のお支払方法の御案内があった日より3日以内 ※上記期日を経過した未払いの御注文は御連絡なしにキャンセルさせて頂く場合がございます。
不良品	・商品到着日より7日以内にその旨の連絡を下さい
販売数量	・特別の記載無き物は全て現品のみ
引渡し時期	・購入者の入金連絡メールを当店が確認後、支払いを確認し、その時点から2営業日日以内に発送。
お支払い方法	・クレジットカード ・PayPal（ペイパル） ・Amazon Pay
お支払い期限	・ご注文時
返品期限	・メディアの性質上返品はお受付しておりません。但し当方の発送ミスの場合を除く。 ・万が一にも当店が違った商品をお送りしてしまった場合、商品到着日より7日以内にその旨の連絡を下さい。返品方法について御連絡させて頂きます。 ・未開封新品商品の場合、買主様による開封後は理由の如何を問わず、返品は一切お受付しておりません。 ・メディアの種類の勘違いによる返品はお受付しておりません。
返品送料	・国内配送分 1.当店の発送ミスの場合＝売主負担(佐川急便の送料着払いのみお受付致します)。 買主都合の場合＝買主の全額負担 ・国際配送分＝全額買主負担
資格・免許	古物商　大阪府公安委員会　第621151803374号
屋号またはサービス名	・日本語表記＝「スノー・レコード」 ・英語表記＝「Snow Records Japan」
電話番号	お電話にての対応は行っておりません
公開メールアドレス	service@snowrecords.com
ホームページアドレス	https://www.snowrecords.com